General Terms and Conditions (GTC) - "PAM – Villas e.K." (Agency):
Fang Xie, Hexenweg 4b, 48653 Coesfeld

1. Arrival / Departure

Arrival times can be found in the customer portal depending on the property.
Departure must be by 10:00 a.m. at the latest. If the departure time is exceeded by more than 30 minutes, an additional overnight stay will be charged.

Other arrival and departure times can be agreed upon individually with the agency. If the tenant does not arrive by 11:59 p.m. on the day of arrival, the contract is considered terminated after a period of notice of 48 hours without notification to the agency. The agency or its representative can then freely dispose of the property. A (partial) refund of the rent due to early departure is generally not possible.

2. Special requests and ancillary agreements

are generally possible. They require written confirmation from the agency. For pets, the type and size must be stated. If pets are present, the type and size must be stated. 

3. Payment

The rental agreement becomes valid upon receipt of the deposit into the agency's account. The deposit of 30% of the rental amount is due within seven days of receiving the booking documents. After the deposit has been paid, the remaining amount is due 30 days before the start of the stay. If the payment deadlines are not met, the agency reserves the right to withdraw from the contract. Non-payment is considered a withdrawal and entitles the property to re-rent.

Utilities for water, parking, and waste disposal are not charged. Energy costs are listed separately for each accommodation; this information is available upon booking.

4. Withdrawal

You can withdraw from the contract at any time.
Withdrawal must be made in writing. In the event of cancellation, you are obligated to compensate us for any damages incurred:
• From the day of booking confirmation by the agency until the 14th day before the start of the rental period: no compensation
• From the 14th day until the 1st day before the start of the rental period: 100% of the total price

You may provide a replacement person who will enter into your contract under the stated conditions. Written notification is sufficient.

5. Tenant's Obligations

The tenant undertakes to treat the rented items (holiday home, inventory, and outdoor facilities) with care. If damage occurs to the holiday home and/or its inventory during the rental period, the tenant is obligated to report this to the agency immediately.
Defects and damage discovered upon arrival must be reported to the agency immediately; otherwise, the tenant is liable for these damages. A reasonable period of time must be allowed for the rectification of damages and defects. Claims for complaints that are not reported promptly on site are excluded. Complaints received by the agency only at the end of the stay or after vacating the holiday home are also excluded from compensation.
In the event of any disruptions in service, the tenant is obligated to do everything reasonable within the scope of their legal obligations to help resolve the disruption and minimize any damage caused.
On the day of departure, the tenant must remove personal belongings, dispose of household waste in the designated containers, and store dishes clean and washed in the kitchen cupboards.

6. Data Protection

The tenant agrees that, as part of the contract concluded with them, necessary personal data may be stored, modified, and/or deleted. All personal data will be treated with absolute confidentiality.
7. Liability

This advertisement was prepared to the best of our knowledge. We assume no liability for any impact on the rental property caused by force majeure, power and water outages common in the country, or severe weather. Likewise, no liability is assumed for unforeseeable or unavoidable circumstances such as official orders, sudden construction work, or disruptions due to natural or local conditions. However, the agency will be happy to assist in resolving any problems (as far as possible).
The agency is not liable for the use of the provided play and sports equipment.
The tenant's arrival and departure are at their own risk and responsibility. The agency is not liable for personal belongings in the event of theft or fire. The tenant is fully liable for deliberate destruction or damage.

8. Final Provisions

Photos and text on the website or in the flyer serve to provide a realistic description. 100% conformity to the rental property cannot be guaranteed. The agency reserves the right to make changes to the furnishings (e.g., furniture) provided they are of equivalent quality.
Should one or more provisions of these terms and conditions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid one that most closely reflects the economic and legal intent of the contracting parties.

German law applies. The place of jurisdiction is Coesfeld.